Return Policy
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 7 days to make returns. You must send back and postmark your return packages within 7 days after the purchase date. No returns made after 7 days from the purchase date will be accepted.
2. You must use the free pre-paid shipping label we provide (See "How do I make a return?" section for details), then send back and postmark the package within 7 days from the purchase date.
How do I make a return?
1. Sign into your MonChics account.
2. Find the order in My Orders, click the "Return Item" button.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
The shipping label we provide only works if you are shipping within the US.
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
3. Items with non-returnable marks and free gifts cannot be returned.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
2. Please make sure you don't include non-MonChics items by accident in your return package. We will not be responsible for sending back those items to you.
How will I get my refund?
1. Refunds will be processed within 7 days after we receive your package. You can choose whether the refund will be made to your your original form of payment.
2. We will NOT be including the original shipping fee and insurance because they are non-refundable.
3. During high volume seasons such as Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds. We're sorry for any inconvenience this may cause you.